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EiPL programme session 3: delivering customer centric place services

Category: Programmes, EiPL, Case Studies

Date: 3 September 2020

Answering the problem:

The users of Local Authority Place Services do not expect to receive a customer experience comparable to the very best in the public and private service sectors.

Is this a fair statement?

What can Place Leaders do to emulate the very best in customer centric engagement, service design and delivery?”