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Kent Live Lab: Operations Management

Category: Live Labs 1 outputs Kent Communications Data Platform


Final report into the provision of a new digitalised view of incoming enquiries and jobs, with accompanying insights to enable both Kent County Council and Amey Services to respond more intelligently to the incoming workload and more effective monitoring of the maintenance response and associated operator movements, to address inefficiencies and facilitate improvements. Integral to creating this digitalised view is connectivity with Kent County Council’s Confirm Asset Management System. Work involved a range of integrations with third party systems and services, including Confirm. The digital asset platform HADMS (Highways Asset Data-Led Management Solution) platform delivered under Live Labs was the natural fit for facilitating the integrated view of the service.

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